Support

I make and support Sleep Well on my own. If you need help, write to me directly — no ticket system, no queue.

Get in touch

You can write to me in English or German; I reply in the language you use.

If something is not working, these help: the app version, your device and your system version. The app version is at the very bottom of Settings.

If you would rather not write, or your device has no mail app, you can also reach me on Bluesky: @lofi-nights.bsky.social. News about the app goes there too. For anything involving a purchase or personal details, email is the better route — a message on Bluesky travels through their servers.

Answers to common questions

You can find them here on the help page and in the app under Settings › Help. Topics include how sounds are made, the timer, background playback, Siri, offline use and what Pro includes. Help works entirely offline inside the app and loads nothing from the internet.

Purchases, receipts and refunds go through Apple

Pro is a one-time purchase on the App Store. Apple handles receipts, cancellation, and refunds; I can neither see nor issue them.

The way there is reportaproblem.apple.com or the purchase history in your Apple Account settings.

If you already own Pro, you can unlock it on a new device without paying again. Open the Pro page in the app and tap “Restore purchase”.

What I do not know about you

The app has no account, no sign-in, and no tracking. I cannot see what you listen to or how you use the app. When you write to me, I know only what is in your message. Details in the privacy policy.